Information provided pursuant to the Act on Specified Commercial Transactions

Company name WIP Japan Corp.
Service name YOYAQ
Service description Reservation of interpreters, online interpreting,
download of electronic content (e-books, videos, etc.)
Representative Teruhiko Ueda, Representative Director
Address of head office Hirakawacho Kaizaka Bldg., 1-6-8 Hirakawacho, Chiyoda-ku, Tokyo, Japan, 102-0093
Telephone number 03-3230-8000 (9 a.m. - 6 p.m., Mon-Fri)
Fax number 03-3230-8050
Website https://www.yoyaq.org/
Usage fees Displayed for each interpreter
Other charges required besides usage fees Consumption tax
Payment methods Credit card, bank transfer
Start of service period The interpreting service commences after the user completes user registration, credit-card payment is authorized (or receipt of funds via bank transfer is confirmed), and video or other materials are downloaded by the interpreter.
Number of interpretation sessions able to be reserved The number of interpreting sessions that can be reserved depends on the monthly amount paid. While interpreters are hired by the company based on the number of registered users, reservations are made on a first-come, first-served basis, so reservations for certain times may not be possible.
About the service This service is delivered entirely online, so does not constitute a product under the Act on Specified Commercial Transactions.
Service charges Either monthly fees or volume-based fees (details described in our service guide)
Returns/refunds Given the nature of the service and digital content, returns/refunds are not possible.
De-registration There is no need to de-register. However, if wish to remove your registration, please let us know using the inquiries form. Note that we may delete your information if you do not make a reservation for a period of six months or longer.
Inquiries Please click here to go to the inquiries form.
Inquiry response hours We respond to inquiries between 10 a.m. and 6 p.m., Japan time, Monday to Friday (excluding public holidays).